Microsoft Crm In Latin America: Implementation, Customization, Support ? Overview For Consultant
|
Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across South and Central America and the need for Microsoft CRM implementation, support, tuning, reporting, training services, especially in such countries as Mexico, Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, Costa Rica. In this small article we try to project US market lessons on Latin American business climate.
? Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn't need hard pushing sales efforts. It also should probably not be sold to the company top management, but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel.
? Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components
? Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn't require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module ? the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra.
? Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case ? if you are freight forwarding client and have cargo tracking system ? you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database.
? Support. Because MS CRM is web application ? it can be used by remote users and automate operations across the whole South America and even Worldwide. The same should be said about MS CRM support ? your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in San Pablo as if it is located across the street.
Good luck implementing, customizing and reports designing and if you have issues or concerns ? we are here to help! If you want us to do the job - give us a call in San Pablo: 55-11-3826-3449, 55-113825-2586! help@albaspectrum.com
Andrew is MS CRM Specialist in Microsoft Business Solutions Partner Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Navision, Great Plains, Microsoft CRM customization company, serving client in Mexico-city, Buenos Aires, Montevideo, Bogota, Caracas, Panama, San Jose, Lima, Quito, Madrid, Barcelona and having locations in multiple states and internationally
|
|
|
Microsoft Crm Lotus Notes Domino Connector Faq
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being two groupware products from competing software development leaders, however could coexist within one organization computer network and even work together in collaboration. There maybe multiple reason why corporation would use both products: licensing, commitment to IBM Lotus Notes as legacy product, risk balancing ? staking on both Microsoft and Java/EJB/J2EE platforms, deploying Lotus advanced workflow to automate document management, etc. The need to synchronize MS CRM and Lotus Notes Domino databases is dictated by the ERP market and the connector is available. ...(related: Software)
Linux Dual Boot-how To Format
Just the thought of a duel-boot scares many people away, but over the years it's developed into an easier process. Most people are running Windows, so I'm assuming it's your choice o...(related: Software)
5 Time-saving Tips In Microsoft Word
Whether you have used Microsoft Word for years, have just switched from WordPerfect or are new to word processing, try these easy steps to save time and simplify your work in Word:Turn off Personalized Menus and ToolbarsAlthough it is a default, Personalized Menus and Toolbars is...(related: Software)
Great Plains Dynamics On Pervasive/ctree Support ? Overview For Consultant
All of us know that Microsoft bought former Great Plains Software and formed Microsoft (Great Plains) Business Solutions in the earlier 21st century. It was total success for GPS, we guess, but for Great Plains Dynamics / eEnterprise / Dynamics C/S+ clients it was the time of change. First of all ? Great Plains Software, as being independent corporation in 1990th had to stake on certain future predictions. They decided that future should be based on these two basic principles:?...(related: Software)
Lotus Domino: Reports And Connectors ? Crystal Reports, Xml, Odbc/jdbc, Ole
Lotus Notes Domino is very efficient in electronic document workflow automation. Unfortunately the electronic document workflow can not replace paper documents completely. For example some documents should be sent to your suppliers or customer in paper form. Lotus Notes (as a client) has built-in tools for printing documents, views and folders. Bu...(related: Software)
Microsoft Great Plains Data Conversion ? Overview For Developer
Looks like Microsoft Great Plains becomes more and more popular, partly because of Microsoft muscles behind it. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. Small companies use Small Business Manager (which is based on the same technology ? Great Plains Dexterity dictionary and runtime), Great Plains Standard on MSDE is for small to midsize clients, and then Great Plains serves the rest of the market up to big corporations.If you are developer who is asked: how do we convert our old system data for initial Great Plains setup ? read this and you will have the clues on where to look further.Gr...(related: Software)
Dashboard Widgets For Windows
For a windows user like me, just can watch with envy the new eye candy features in Mac OS X and wondering how I can have the same feature on my belove windows.Before Apple introduce dashboard in their latest Mac OS X, most of mac users already can have widget on their desktop using Konfabulator by Pixoria Inc. "Konfabulator is a JavaScript runtime engine for Windows and Mac OS X that lets you run little files called Widgets that can do pretty much whatever you want them to. Widgets can be alarm clocks, c...(related: Software)
Microsoft Crm Usa Nationwide Remote Support
Remember old good days when your company probably had Great Plains Dynamics? If you are in San Francisco Bay Area ? you had local Great Plains Software partner consulting company, who served you basically coming onsite and charging you four hours minimum, even if the problem deserved 5-min fix? This was at the end of 20th century and remote support technologies were not very advanced ? Citrix was making good progress and taking market over from Symantec PCAnywhere. Today, when Microsoft Terminal Server and Citrix are remote support standards and IT department uses them to host application server for nation-wide and world-wide users, you should probably be thinking of g...(related: Software)
Great Plains Dexterity History And Programming Overview
As of now - Great Plains Dynamics/eEnterprise is transformed/renamed into Microsoft Great Plains and Microsoft Business Solutions is in process of merging all its accounting applications: Great Plains, Solomon, Navision and Axapta into somewhat granular: Microsoft Financials, Microsoft HR, Microsoft Distributions, Microsoft Project Accounting, etc. So the original design of Great Plains should be deemphasized. But even now - Great Plains is written on the programming language and technology, created in early 1990-th, named Great Plains Dexterity. And the graphical interface looks very user friendly and nice - these are all Dexterity forms and screens.The original architect of Dexterity, Tim Brookins, pursued several goals, the main are these:1. Engine, supporting graphical ...(related: Software)
.net Charts And Graphs Interact With Businesses And Customers
Bar charts, bar graphs, and any other chart or graph used in financial statements, inventory reports, sales reports, and a slew of other types of reports have typically been paper reports or online reports depicting various levels of complex information for tracking, investing, planning, and buying. However, until the .net graph, .net chart, .net map, and other .net charts came along, the relationship between management and the company, companies and their investors, and companies and their customers was missing.Interactivity is just one attribute of .net technology, a technology which is spreading across the nation as companies recognize it as a bridge over the gap between them and investors, customers, clients, a...(related: Software)
site-map - Copyright © 2008 | Contact Webmaster | All Rights Reserved. | Software